Introducing the Client Satisfaction (CSAT) tool that automatically flows feedback and comments straight into ConnectWise Manage, meaning you can view real-time feedback directly on the correlating ticket.
Integrating with Manage means there’s no separate software. YourSay uses the Manage Survey system making the integration seamless.
Get on top of your feedback with Manage’s workflows. You can also use standard Manage or BrightGauge reporting, with all your feedback saved to the ticket it correlates with forever!
You can use your existing BrightGauge account without buying another data source – the Manage datasource pulls existing survey data for reporting.
YourSay integrates with both majour collaboration tools plus more!
We know seamless integration is important - plug and play is the dream.
Companies have so much on their plates, they simply don’t need another tool to spend hours configuring, only to pay extra or spend even more time integrating it with the rest of their systems.
We also know that companies rely on client satisfaction – you know what they say: Happy Client, Happy Life.
That’s where YourSay comes in…
With YourSay you can build out of the box ConnectWise workflow rules to decide what you want to do (i.e. alert an account manager, the client etc). You can also use the standard ConnectWise reporting – and best of all the feedback (face/points selected and text) is saved into the ticket it was left for!